Why Northeast Patients Group? Northeast Patients Group– dba Wellness Connection of Maine is a subsidiary of Acreage Holdings, Inc., a leading vertically integrated, multi-state operator in the United States cannabis industry. Acreage dug its roots in the cannabis industry back in 2011 and has successfully grown its footprint across several states ever since! Acreage also continues to expand its brands such as The Botanist, Superflux, and Prime in current and new markets. As industry leaders today, we have a responsibility to create a sustainable, diverse, equitable and inclusive industry for present and future generations. We stand strong behind our mission, which is to combine operational excellence with a burning passion, by cultivating, producing, and dispensing the highest quality cannabis products and brand experienced. By making quality cannabis accessible, we hope to inspire everyone to embrace cannabis as a force for good in the world. Who you’ll work for: Northeast Patients Group dba Wellness Connection of Maine Our Culture: Here at Northeast Patients Group– dba Wellness Connection of Maine, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.
We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!
About the Role: Team Lead Budtender
The Team Lead assumes some of the day-to-day duties of the Store Manager and/or Assistant Store Manager when the SM or ASM is not working. The Team Lead, along with the Budtender’s, is the welcoming face of Wellness Connection of Maine to our customers. The successful candidate will possess outstanding customer service skills, constant desire for self-improvement, and attention to details. This supervisory, yet non-management position offers the opportunity to learn and grow with the Company and to take on increasing levels of responsibility over time.
How you’ll make a difference:
The main responsibilities of the Team Lead include interacting with, educating, and advising customers face-to-face and by phone; record-keeping; assisting with inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out.
- Greets customers in person or on the phone
- Maintains customer records in compliance with State law and Company policy
- Answers questions about the law and the Company from customers and others
- Assists customers in selecting product
- Assists Store Manager and/or Associate Store Manager with inventory and cash management, daily and weekly
- Maintains a clean, safe, welcoming environment inside and outside the facility
- Other duties as assigned by the Store Manager and/or Assistant Store Manager according to Company needs
When the Store Manager or Associate Store Manager is not present, the Team Leader assumes management duties including, but not limited to:
Opening
- Unlock the store, disarm the building, ensure lights are turned on, etc.
- Ensure all product is pulled out of safe room and placed into proper product holding units
- Ensure store is clean (vacuumed, trash bags replaced, display case free of fingerprints, etc.)
- Ensure cash drawer is activated and there is appropriate amount of change to get through the day
- Schedule lunch breaks
Closing
- Run report to determine sales numbers for the day
- Reconcile cash drawer after it has been counted by Budtender
- Bundle cash and put into deposit envelope
- Print out Physical Count Worksheet and Inventory Status Report and check counted inventory against expected inventory per Inventory SOP
- Send out end of day e-mail with sales/visits numbers
- Ensure all lights are off, doors are locked, and alarm is set before leaving
At all times, the Budtender Team Leader is considered the front-line support for the Budtenders. When the Store Manager and/or Assistant Store Manager is not present or when the Store Manager and/or Assistant Store Manager is present, but consumed with other duties, the Team Lead assumes the following duties including, but not limited to:
- Assists Budtenders with voids, etc. in Dutchie
- Handles Customer interactions outside of Budtender realm of responsibility
- Disgruntled members
- Dutchie uncertainties (error codes, etc.)
- Ensures SOPs are being strictly followed by staff
- Addresses performance issues with Budtenders, as needed
- Receives transfers of product
Required Skills
- Outstanding phone and in-person customer service skills
- Ability to communicate clearly
- Thriving to perform job duties in a fast-paced work environment with the ability to stay even-keeled in periods of stress
- Demonstrated proactivity, flexibility, adaptability, and multi-tasking
- Ability to maintain confidentiality and ethical conduct
- Accurate cash management and inventory control skills
- Proficient computer skills
- Ability to focus; attention to detail
- Ability to work effectively as part of a team
Skills to be Successful:
- High school diploma or equivalent
- 2 years post-secondary education in a related field preferred.
- 3+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
- Work history showing progressive responsibility as well as willingness to accept, lead and complete additional projects or challenges
- Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems).
- Arithmetic necessary for basic inventory and cash management.
- Familiarity with history and varieties of cannabis preferred but not required
Perks & Benefits*:
- Full suite of medical, dental, and vision insurance
- Paid parental leave
- 401 (k)
- Paid Time Off
- Short Term and Long-Term Disability
- Employee Assistance Program
- Employee life insurance and supplemental life
- Spouse and child life and ADD&D
- Pet insurance
- FSA and HSA available
*Based on eligibility.
Schedule:
5, 8-hour shifts
Nights/Weekend Availability
**Subject to change as business needs.
Work Environment and Physical Demands:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.
Manufacturing environment that requires extended time standing, walking, bending and reaching. The ability to carry up to 50lbs for up to 100 ft. may be required. Occasional extended and repetitive use of arms, hands and fingers to cut and manipulate small objects. Ability to work in a humid and pollinated environment.
Code of Conduct:
All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.
Northeast Patients Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Northeast Patients Group. If you need assistance with completing an online application due to a disability, please send a request to HRTeam@acreageholdings.com. Please be sure to include “Accommodation Request” in the subject line.
Salary
$19 USD per hour
