How does my 10% Instant Savings work?
WooHoo! You save 10%. EVERY DAY. ALL year!
How do I earn 5% Rewards Cash?
VIP Rewards Members are eligible to earn Rewards Cash Rebates. VIP Rewards Cash is earned on the merchandise value subtotal after discounts, promotions, and previously earned VIP Rewards Cash used on the purchase are subtracted. Rewards Cash can be used like real cash towards a future purchase at Road Runner Sports.
TO BE SURE YOU HAVE PLENTY OF TIME TO SPEND YOUR REWARDS CASH, YOUR REWARDS CASH WILL NOT EXPIRE UNTIL 2 FULL YEARS FROM THE DATE OF YOUR LAST PURCHASE OR UNTIL THE CANCELLATION OF YOUR MEMBERSHIP, WHICHEVER COMES FIRST. Your rewards cash is issued for loyalty, award or promotional purposes. For more information on the terms and conditions of your rewards cash, please call 800.543.7309.
Your Rewards Cash must be spent prior to the Expiration Date. Rewards Cash will be emailed to your email address on file.Your Rewards Cash has no cash value and may not be used anywhere other than Road Runner Sports stores, the Road Runner Sports online store, or over the phones. Rewards Cash is void where prohibited. Rewards Cash is non-transferable and may only be used by the Member to whom it was issued and his or her family.
Rewards Cash Rebates will generally be issued within 72 hours of your purchase, but could take up to 2 weeks. You must accumulate at least one (1) dollar in Rewards Cash in order to qualify for a Rewards Cash Rebate.
*Excludes Outlet items.
What is the 90-Day Perfect Fit Promise?
Run in your shoes, socks, insoles, or KORSA apparel for up to 90 days. We’ll STILL take it back if you don’t love it! Your VIP Perfect Fit Guarantee is good for the first 90 days after the purchase date. VIP Family Rewards members may EXCHANGE worn shoes, socks, insoles, and KORSA apparel for credit towards a different make, style, or size. VIP Family Rewards members may RETURN new & unused shoes within 60 days for a full refund.
How does Fast & Free Shipping work?
Pad your wallet even more with FREE shipping every day. No minimum purchase required! Plus, all your in-stock items will be packed on the truck and shipped the same day, when ordered by 11:59 AM PT.
Is Family Benefit Sharing for my whole family?
Membership benefits may be enjoyed by an individual Member, his or her spouse or partner, children 21 years of age and younger and anybody else in the Member's immediate family living within the same household; Rewards Cash is non-transferable to non-Family Members. Organizations, resellers and businesses are ineligible to become Members. Memberships are non-transferable.
What do I need to know about Exclusive Events & Sales?
You're #1 to us and you deserve exclusive shopping privileges. All year long you'll love sweepstakes prizes, sneak peek alerts, shoe alerts, awesome events created just for you and MORE!
What should I know about the five Bonus Rewards Days?
Enjoy five Bonus Reward Days throughout the year sent to you via email and print mailers (e.g. Your Rewards Cash Rebate could be up to 20% or more).
What if I need to cancel my membership?
You may cancel your Membership at any time for any reason. Should you decide to cancel your Membership, the unused portion of your Membership Fee will be prorated and refunded upon cancellation. Should you decide to cancel your Membership, or should you decide not to renew your Membership on its anniversary date, or should it not be possible for Road Runner Sports to automatically renew your Membership on its anniversary date, then any Rewards Cash will continue to be usable until the Expiration Date in your VIP Account, at which point they will all expire. To cancel your membership, please call your VIP Family Rewards Expert at 855-314-0142. Residents of California, Illinois, New York, and Vermont may cancel memberships online at My Account here.
Does my membership automatically renew?
TO ENSURE YOU NEVER MISS OUT ON A REWARD, YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW AFTER YOUR INITIAL SIX MONTHS AT THE ANNUAL RATE IN EFFECT (CURRENTLY $49.99 THE FIRST YEAR - PRICES SUBJECT TO CHANGE), AND BE CHARGED TO A VALID CREDIT/DEBIT CARD ON FILE (OR AN EXISTING PAYPAL ACCOUNT). YOU MAY CANCEL YOUR MEMBERSHIP AT ANY TIME TO RECEIVE A PRORATED REFUND BY CALLING 800.543.7309. BENEFITS SUBJECT TO CHANGE.
