Understanding the Claims Process | Allianz Global Assistance (2024)

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

Understanding the Claims Process | Allianz Global Assistance (2024)


How do I use Allianz Global Assistance? ›

Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

How does the claim process work? ›

After the claim has been reported, it will need to be investigated by an adjuster to determine the amount of loss or damages covered by your insurance policy. The adjuster will also identify any liable parties, and you can help the process by providing any witness information or other parties' contact information.

How to get a refund from Allianz Global Assistance? ›

For the fastest service, you can cancel your plan by visiting our online plan management tool. For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip.

How long does Allianz take to process a claim after? ›

Upon receipt of the required documents, we will process your claim within 10 business days or within the applicable state requirements.

How does Allianz pay out claims? ›

You'll receive your funds through the payment method you selected when you filed your claim. If for some reason the direct deposit or debit card payment fails to go through (this can happen if your account number is incorrect), you'll receive a check to the address we have on file for you.

What is Allianz Global Assistance? ›

Allianz Global Assistance is available to help you with any overseas medical emergency. You can contact Allianz Global Assistance 24 hours a day, seven days a week.

What are the 4 phases of the claim process? ›

The insurance claim life cycle has four phases: adjudication, submission, payment, and processing. It can be difficult to remember what needs to happen at each phase of the insurance claims process.

Does Allianz give full refunds? ›

Good news – you can purchase a plan, read it cover to cover, and if you aren't completely satisfied, you can request a refund within 15 days of your purchase, as long as you haven't started your trip yet or initiated a claim.

Does Allianz pay out? ›

As soon as your claim is processed, we will make payment; however, please be aware that it may take up to 10 working days for the money to show up in your bank account due to bank transaction timelines.

How to file a claim with Allianz Global? ›

Visit our online Claims Portal to file your claims

you can submit your claim online through our secure Claims Portal for faster claim processing. Any medical expenses which you've paid for out of pocket can also be submitted through the Claims Portal.

Is Allianz easy to claim? ›

Claims made easy

At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.

How long does it take for insurance claim settlement? ›

The time limit set for the claim settlement process by the IRDAI is within 30 days of raising the claim. Most insurance companies settle the claims within 10 days. Read on to know everything about the claim settlement process.

How long does it take to get money back from insurance? ›

The time it takes to get your money back depends on how you choose to get your refund. For example, a direct deposit typically takes around two weeks to show up in your account. It may take longer if the insurance company sends a check since you'll have to wait for it to arrive.

What is not covered by Allianz travel insurance? ›

Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered (coverage can vary by state.)

How do I claim on Allianz insurance? ›

Submit you claims online through MyHealth app or portal - there is no need to complete any forms. Simply login via browser or use the MyHealth app to submit and track your claims.

How do I file a claim with Allianz travel? ›

Attn: Travel Claims Dept. Alternatively, if you prefer filing by phone, call Allianz Travel at 1-888-497-6992.

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