Mass IT outage: here's a list of companies and operations affected (2024)

A mass IT outage has hit flights, banks, retailers, and media outlets around the world.

Microsoft also acknowledged the issue in an X update early Friday, writing, "Our services are still seeing continuous improvements while we continue to take mitigation actions."

Here are some of the companies and operations affected.

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Airlines

Numerous airlines grounded flights early Friday morning, including the big three US carriers: United Airlines, Delta Air Lines, and American Airlines. In statements, they all cited technology issues.

Delta and American had both canceled their ground stops by 7 a.m. ET.

A United spokesperson told Business Insider that it was holding all aircraft at their departure airports while it works to restore systems. "Flights already airborne are continuing to their destinations," they added.

American has blamed the issues on CrowdStrike, saying they were because of a "technical issue with Crowdstrike that is impacting multiple carriers," according to BBC News.

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The budget airlines Frontier, Allegiant, and Spirit also issued ground stops which were later canceled.

Frontier's was issued on Thursday night. "Flight operations are currently being impacted by a major Microsoft technical outage," it said in a statement.

Spirit said it was unable to rebook affected customers because of the outage.

Disruption also extended to Europe. The continent's largest airline, Ryanair, advised passengers to arrive early as the outage caused "disruption across the network."

KLM also said it had to "largely suspend operations" as the outage made "flight handling impossible."

British Airways, Wizz Air, Turkish Airlines, Eurowings, Lufthansa, and Qantas were also among those who said they were affected.

911 lines

According to a Facebook post from Alaska State Troopers, emergency lines in the state are also affected.

The post said: "Due to a nationwide technology-related outage, many 911 and non-emergency call centers are not working correctly across the State of Alaska."

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"We appreciate your patience and will update you when we know more," the statement added.

Airports

The major UK airports Heathrow, Gatwick, and Luton have reported issues, with some warning of delays and disruption.

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An X post from Gatwick Express, a train service for the airport, said the company was unable to access driver diagrams at certain locations, "leading to potential short-notice cancelations, particularly on the Thameslink and Great Northern networks."

A spokesperson for Belfast International Airport confirmed to BI that whiteboards were being used to handwrite flight information before systems were later restored. Whiteboards were also used at Singapore Changi Airport.

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Hospitals and doctors' surgeries

Several hospitals and doctors' practices appear to have been affected by the outage.

In the UK, the NHS' EMIS system, which doctors use to book appointments, view patient notes, order prescriptions, and make referrals, appears to be having issues.

A spokesperson for the NHS told BI in a statement: "The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices."

They said that long-standing measures were in place to manage disruption and that there was no known impact on 999 or emergency services, so people should use these services as normal.

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"Patients should attend appointments unless told otherwise and only contact their GP if it's urgent, and otherwise please use 111 online or call 111," they added.

Two German hospitals canceled elective operations scheduled for Friday, Reuters reported.

NYCT Subway

Commuters in New York City and DC may also face delays Friday morning.

In an X post, the NYCT subway said: "Train arrival information is unavailable for A/B/C/D/E/F/G/J/M/N/Q/R/Z/Rockaway Park Shuttle/Franklin Av Shuttle due to a worldwide technical outage. Train service is unaffected."

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The post said the tech outage also impacted Subway officials' ability to see train locations.

Broadcasters

Sky News also appears to have been hit by the outage. The UK news channel has been showing archive footage and briefly displaying an error message.

The news site appears to be up and running at the time of writing.

London Stock Exchange

The London Stock Exchange's website was also experiencing issues.

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"RNS news service is currently experiencing a third-party global technical issue, preventing news from being published on www.londonstockexchange.com," the company said in a statement.

"Technical teams are working to restore the service. Other services across the group, including London Stock Exchange, continue to operate as normal," it continued.

Retailers and fast-food giants

Bloomberg reported that McDonald's Japan suspended about a third of its stores in the country on Friday. The issue was with the stores' cash registers, the report said.

The grocery-store chain Woolworths told BI that some stores had "been impacted as a result of the global IT issue." All but six stores were open for business, but some had fewer functioning checkouts.

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Delivery delays

FedEx and UPS are warning of delivery delays because of the outage.

In a statement on the company's website, FedEx said it was experiencing "substantial disruptions throughout our networks due to a global IT outage experienced by a third-party software vendor." The company said parcels due to be delivered on Friday might face delays.

A UPS spokesperson told BI that it continues to operate effectively but there may be some service delays due to third-party outage "impacting some UPS computer systems in the U.S. and Europe."

Some US state driver services are down

Drivers in some states are unable to access services because of the outage.

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Georgia's Department of Driver Services posted on X that "due to the global Microsoft/Crowdstrike outage, DDS services are unavailable at this time."

Tennessee's Department of Safety and Homeland Security said some Driver Services Centers may not be able to process transactions, according to a post on X.

North Carolina's Department of Motor Vehicles driver license and plate agencies are also impacted and unable to assist customers, according to a CNN report.

Hotels

Bloomberg reported that at the Ocean Park Marriott in Hong Kong, staff were using pen and paper to check guests in and said the outage was affecting their systems globally.

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Marriott International later told CNN in a statement that "certain hotel systems" have been affected.

"We are actively working with our vendors to resolve issues that have impacted certain hotel systems," the company said in a statement to the publication. "We apologize for any inconvenience that guests may experience."

Mass IT outage: here's a list of companies and operations affected (2024)

FAQs

What companies are affected by the global IT outage? ›

Airlines and airports face most of the global outage effect

British Airways, Wizz Air, Turkish Airlines, Eurowings, too had to face the wrath.

What companies did the CrowdStrike outage affect? ›

TD Bank, Visa, ADP, Bank of America, Charles Schwab, Starbucks, Google, Zoom and Verizon were among those with spikes in outages. Elsewhere, Tesla (TSLA), SpaceX and X CEO Elon Musk on Friday said "We just deleted CrowdStrike from all our systems," in a social media post.

Which companies did CrowdStrike affect? ›

CrowdStrike provides security software to enterprise customers including major cloud platforms like Microsoft Azure, expanding the impact of the outage. The issue affected Microsoft's platforms, airlines, the London Stock Exchange, media outlets, and many other businesses and organizations, including major banks.

What caused the global outage? ›

SAN FRANCISCO, July 19 (Reuters) - Security experts said CrowdStrike's (CRWD. O) , opens new tab routine update of its widely used cybersecurity software, which caused clients' computer systems to crash globally on Friday, apparently did not undergo adequate quality checks before it was deployed.

What tech companies are struggling? ›

It's a continuation of the predominant theme of 2023, when more than 260,000 workers across nearly 1,200 tech companies lost their jobs. Alphabet , Amazon , Meta and Microsoft have all taken part in the downsizing this year, along with eBay , Unity Software , SAP and Cisco .

Are banks affected by Microsoft outage? ›

Microsoft-CrowdStrike outage caused worldwide IT disruption after software update, impacting sectors like healthcare and banking. Patches were launched to resolve issues but required manual reboots. This is the biggest outage since Amazon in 2017 and Fastly in 2021.

What banks are affected by CrowdStrike outage? ›

Bank of America, Capital One, Chase, TD Bank and Wells Fargo all fell victim to the large-scale outage, according to the monitoring app Downdetector.

Who is CrowdStrike biggest competitor? ›

Top CrowdStrike Falcon Alternatives
  • SentinelOne Singularity Platform.
  • Harmony Endpoint.
  • Trend Micro XDR.
  • Microsoft Defender for Endpoint.
  • Cortex XDR.
  • ThreatDown Endpoint Detection and Response.
  • Cybereason Defense Platform.
  • WatchGuard EPDR.

Who all is affected by CrowdStrike? ›

A huge global IT outage is disrupting flights, banks, retailers, and media outlets. The widespread disruptions have been linked to an issue with the cybersecurity firm CrowdStrike. Operations affected include airlines in the US and Europe, supermarkets, and some 911 lines.

Does the US government use CrowdStrike? ›

Crowdstrike is in wide use across federal agencies and it is a key vendor on the governmentwide Continuous Diagnostics and Mitigation cybersecurity support services contract.

Who are the largest owners of CrowdStrike? ›

Top Institutional Holders
HolderSharesValue
Vanguard Group Inc21.19M5,564,063,696
Blackrock Inc.18.46M4,845,728,241
State Street Corporation9.36M2,456,077,269
Morgan Stanley6.29M1,652,402,135
6 more rows

What big companies use CrowdStrike? ›

What companies use CrowdStrike? Some of the companies that use CrowdStrike include MindPoint Group, LLC, Cyderes, Stratascale, GuidePoint Security, Harvard Partners, Trustwave, Integrity360, Media. Monks, JSCM Group, eSentire and many more.

What has caused a global IT outage? ›

An overnight outage was blamed on a software update that cybersecurity firm CrowdStrike sent to Microsoft computers of its corporate customers including many airlines.

Who is behind the global outage? ›

A massive outage was caused by what was supposed to be a routine update from the cybersecurity company CrowdStrike. A routine software update caused cascading chaos Friday that has engulfed global businesses from airports and banks to retail and law enforcement.

What caused the CrowdStrike issue? ›

Microsoft confirms the analysis done by CrowdStrike last week. The crash was due to a read-out-of-bounds memory safety error in CrowdStrike's CSagent. sys driver.

What companies are affected by net neutrality? ›

Net neutrality rollbacks may cause more restricted content

Critics, including some websites you might recognize, like Netflix, Google, Facebook, Reddit, Amazon, and dozens more, argue that rolling back net neutrality will result in ISPs choosing to restrict certain content from their consumers entirely.

Has there ever been a global Internet outage? ›

On Friday 19 July, 2024, the world woke up to what many have called the worst digital crisis of all time. A botched software update from cybersecurity giant CrowdStrike crashed some 8.5 million computers, smearing Microsoft's dreaded "blue screen of death" across the globe.

What does it stand for in computers? ›

Information technology (IT) is a broad professional category covering functions including building communications networks, safeguarding data and information, and troubleshooting computer problems.

What is called information technology? ›

Information technology (IT) is the use of computer systems or devices to access information. Information technology is responsible for such a large portion of our workforce, business operations and personal access to information that it comprises much of our daily activities.

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